GP Practice GP Practice GP Practice
Mon8:30am
6pm
Tue8:30am
6pm
Wed8:30am
6pm
Thu8:30am
6pm
Fri8:30am
6pm
SatClosed
SunClosed

News

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Felton Surgery is a rural dispensing practice in the Northumberland village of Felton.

Our vision :
We aim to provide the highest quality service to the community we care about.

 

Flu Vaccination appointments

Appointments are now available to book, please contact the surgery by telephone to make your appointment or by e-Consult to request an appointment through the Administrative Help link

This is offered free of charge on the NHS to people who are at risk. This is to help protect them against catching flu and developing serious complications. Our clinics will operate from 30.09.2020

You should have the flu vaccine if you:

  • are 65 years old or over
  • are pregnant
  • have certain medical conditions
  • are living in a long-stay residential care home or other long-stay care facility
  • receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  • The flu clinics will NOT be open, drop-in clinics, due to the current COVID climate they will be pre-bookable appointments only, please do not attend the practice requesting a flu vaccination if you don’t have an appointment booked.
  • If you develop any symptoms of Coronavirus please do not attend your appointment, please contact us to rearrange, we need to continue to ensure the safety of our patients and staff.
  • Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Lastly – Please remember to wear your face covering when attending your appointments

 

Coronavirus

The NHS, Felton Surgery,  and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to the public.

If you have symptoms associated with coronavirus including a new continuous cough and/or a high temperature and/or anosmia (a loss of or change in your normal sense of smell or taste), you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.

After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they’re at home for longer than 14 days.

The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit www.nhs.uk/coronavirus

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 

Please find below a useful link to help you use remote GP access during the lock down period:

https://www.nhs.uk/health-at-home/

 

How to get healthcare during the Coronavirus outbreak:

 

 

Felton Surgery is a Dispensing practice. This means that those patients eligible can pick up their medication directly from the surgery instead of needing to visit a pharmacy.

You can order your prescription online. Why not pop into the surgery and ask to pick up details on how to register.

Alternatively medication may be ordered by telephoning the surgery or by ticking the relevant boxes of the right hand side of your previous prescription and dropping it off at the surgery.

Please allow 2 full working days for us to dispense your repeat medication request. For example if your medication is ordered on Monday you can expect it to be ready on the following Thursday and if you order your medication on a Thursday you can expect it to be ready the following Tuesday.

Doctor FirstTo improve the availability of a doctor to you we have introduced a new system called “Doctor First”.

Our aim is to create a more efficient appointment system with immediate access to a clinician, thereby ensuring that you receive the most appropriate care straight away.

The main change to our system will be that our patients will have all of their doctor (urgent or routine) booked through a doctor after speaking to them on the telephone. Appointments to see one of our practice nurses are booked through reception as before.

Doctor Appointments

When requesting an appointment, the receptionist will confirm your contact details as before. We will ask you to confirm your telephone number, you will then be put on a list for the doctor to call you back (usually the same morning/afternoon). Our receptionists will ask patients for basic details of the nature of the problem. This is asked so that calls can be prioritised appropriately based on clinical need. You can of course decline to give this information.

Some of the advantages to the new system are:-

The doctor may be able to deal with your problem while you are on the telephone (e.g. advice, prescriptions, referrals etc) saving you a journey.

If a face to face appointment is still needed, then the doctor will ensure that you are given the most appropriate appointment to suit your individual needs. This will mean that you are seen by the most suitable clinician within a suitable time span (on the same day in most cases).

It may be suggested by the doctor while on the phone, that you need further investigations/tests before coming into see the doctor. Again this saves an unnecessary journey to the surgery.

With this system, we are ensuring that you will be speaking to the person most qualified to assess your problem, rather than a receptionist.

Please click on the following link for more information:

Adobe-PDF-Document-icon

Information leaflet

 

Chaperones:

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Sometimes you may wish to be accompanied by a family member or friend. At other times you may wish to have a formal chaperone present ie a female member of our clinical team, though at busy times the chaperone may be a member of our support team. Wherever possible please make this request at the time of booking your appointment, so that we can make the necessary arrangements. Whilst we will always do our best to provide a chaperone if requested, this may necessitate us re-scheduling your appointment for a time when a chaperone can be present. Your healthcare professional may also require a chaperone to be present, for certain consultations, in accordance with our chaperone policy.

 

Get the most out of your Dr First consultation:

  • Write down the key questions you wish to ask.
  • If you are already receiving medication write down the medicines and pills.
  • Make a note of when you started to feel unwell, your symptoms and any other contributing factors such as a recent holiday or injury.
  • Make sure you share all information with your GP. Sometimes it is the small details that help inform the doctor about your possible condition.
  • Be as open and honest as you can and don’t be embarrassed. GPs are trained to deal with the intimate and uncomfortable and will understand your embarrassment so should support you.
  • During the consultation, do not be afraid to ask the GP to repeat what she or he has told you and repeat back your understanding of what has been said to avoid any misunderstandings.
  • Make sure you fully understand what the next steps are.

If the GP wants to see you for a face to face appointment:

  • Ask a friend or family member to come with you if it would help you.
  • Ask your GP to write down anything you don’t understand and make a note of the consultation after the appointment.
  • Make sure you fully understand what the next steps are before you leave the room.

 

What can I do if the receptionist asks me questions that I find difficult to answer in the waiting room?

If you feel uncomfortable at any time, you can ask the receptionist to find somewhere more private to talk to them, or tell the receptionist that you would rather give your details to the doctor or nurse who sees you.

 

GP Appointments

GP appointments are available until 8pm on weekdays and weekends. Ask Reception for information on how to access these appointments.

 

X-Ray Referrals

If the doctor has requested an X-Ray for you it is important that you attend one of the Open Access sessions as listed in the attached leaflet.  Alternatively, you can ring the Radiology Appointments team to arrange an appointment on one of the numbers in the attached leaflet.

X-Ray Referral Info Sheet for Patient

Contacting Out-of-Hours

 

Emergencies

What to do when your GP practice is closed:

–          If it’s a life-threatening emergency call 999

–          If you need medical help but it’s not an emergency call 111

 

During normal practice opening hours, the practice remains your first point of contact for all routine requests although excellent advice from clinicians is available from NHS 111

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.  Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year

 

When to call 111

You should call 111 when:

  • You think you need to go to A&E or to another NHS urgent care service
  • Your GP surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help.

 

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain