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Felton Surgery is a rural dispensing practice in the Northumberland village of Felton.
We aim to provide the highest quality service to the community we care about.
The current Covid-19 pandemic has been a challenging time for us all and we wanted to reiterate that our utmost priority has been in making sure that our patients and staff are safe. It is essential that we continue to follow government guidelines.
Whilst we have continued to be open, we realise that there has been a real change in the way you now access your care and treatment. We have been working hard to maintain access to appointments and we wanted to thank all of our patients for their patience and understanding during this time, we really appreciate your continued support and positive comments, especially when having to attend Widdrington Surgery for face to face appointments.
You may be wondering what is happening about the surgery move. Please be assured that there is work happening behind the scenes to make progress with this. We are working closely with both the Parish Council and Northumberland Clinical Commissioning Group and we can tell you that positive steps are being made.
We will update you all as soon as we can.
We know that this year has been a particularly tough one for everyone as we all learn to live with Covid-19 (Coronavirus) and it is great news that there are now three approved vaccines, two of which are being used to vaccinate our most vulnerable patients.
We are working through the nationally set priority lists to invite our patients for their vaccine in order. We have now vaccinated our care home residents and the majority of our over 75yrs patients.
Thank you for allowing us to contact you to make your appointments, please be assured that as soon as we are made aware of the next delivery we are contacting you directly to book these appointments.
There is a lot of planning happening at the moment and we will contact you when it’s the right time to come forward, so please don’t seek a vaccine before then.
It is really important to continue to follow all the social distancing and hand hygiene guidance, which will still save lives.
Following extensive trials, the first safe and effective COVID-19 vaccine has been approved in the UK and is now available to priority groups.
Vaccinations are being delivered according to priority groups identified by the Joint Committee of Vaccination and Immunisation (JCVI). The vaccinations may not take place at your GP practice, but rather a local vaccination service (led by GPs, practice nurses and community pharmacists) who are responsible for delivering the vaccine to people in your community.
When it is the right time for you to receive your vaccination, you will receive an invitation to come forward. This may be via the phone, or through a letter either from your GP or the national booking system.
We know lots of people will be eager to get protected but we are asking people not to contact us to get an appointment as you will not be able to get one until you are contacted.
Appointments are now available to book, please contact the surgery by telephone to make your appointment or by e-Consult to request an appointment through the Administrative Help link
This is offered free of charge on the NHS to people who are at risk. This is to help protect them against catching flu and developing serious complications. Our clinics will operate from 30.09.2020
You should have the flu vaccine if you:
Lastly – Please remember to wear your face covering when attending your appointments
As a result of Covid-19, the way patients are accessing our GP practice has had to change. Whilst we appreciate that this can be frustrating and unsettling at times, we need to make sure that all our staff and patients are kept safe. The information we are providing to help you contact us and continue to access health and care services, is to ensure you are kept as up to date as possible on any changes in the way you may do so.
If your needs are non-urgent, we are asking all adult patients to please contact us via the e-consult service on our website in the first instance. You can contact your GP practice and get a reply within two working days. You can also request medication, sick notes and bloods results through this service.
For health care needs regarding children, urgent problems or for those patients who are unable access our online services, we ask that you telephone the practice and we will answer your call as soon as possible. We will ask for a brief summary of the problem which will help us direct you to the most appropriate member of the GP practice team.
Please note that your consultation may not need to be with a GP. It may be that the care/advice you need can be given by another member of the practice team.
Where possible and appropriate, consultations will be conducted either online or via telephone. If a face-to-face appointment is required and you need to visit the practice, please wear a face covering (unless exempt) when you arrive.
Your temperature will be taken on arrival and you will also need to sanitise your hands. Please be aware that you will need to be granted access by a member of the practice team.
We would appreciate your co-operation in ensuring you do observe social distancing while in the surgery. We have clear signage to guide you. You are asked to wear a face covering if you need to attend the surgery in person.
If you have any coronavirus symptoms including a high temperature, new, continuous cough or a loss or change to your sense of smell or taste please DO NOT come to the surgery. You must stay at home along with anyone you live with and anyone in your support bubble. Only leave home to get a test. Self-isolate until you get your result.
Please don’t delay in contacting us if you have an urgent medical need. We are here for you and your family.
You can also get urgent medical advice online from 111.nhs.uk or by calling 111. For life-threatening emergencies please call 999 or go straight to A&E.
If you have symptoms of COVID-19, however mild, you must self-isolate for at least 10 days from when your symptoms started. Please do not come to the surgery. You should arrange to have a test to see if you have COVID-19.
If you are not experiencing symptoms but have tested positive for COVID-19, you also must self-isolate for at least 10 days, starting from the day the test was taken.
If you develop symptoms during this isolation period, you must restart your 10-day isolation from the day you develop symptoms. If you live with others, all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken.
If you are in a high risk group, you can still go out provided you are well but you should:
New short film released by the government shows how Coronavirus lingers in enclosed spaces and how to keep your home ventilated:
Felton Surgery is a Dispensing practice. This means that those patients eligible can pick up their medication directly from the surgery instead of needing to visit a pharmacy.
You can order your prescription online. Why not pop into the surgery and ask to pick up details on how to register.
Alternatively medication may be ordered by telephoning the surgery or by ticking the relevant boxes of the right hand side of your previous prescription and dropping it off at the surgery.
Please allow 2 full working days for us to dispense your repeat medication request. For example if your medication is ordered on Monday you can expect it to be ready on the following Thursday and if you order your medication on a Thursday you can expect it to be ready the following Tuesday.
Our aim is to create a more efficient appointment system with immediate access to a clinician, thereby ensuring that you receive the most appropriate care straight away.
The main change to our system will be that our patients will have all of their doctor (urgent or routine) booked through a doctor after speaking to them on the telephone. Appointments to see one of our practice nurses are booked through reception as before.
When requesting an appointment, the receptionist will confirm your contact details as before. We will ask you to confirm your telephone number, you will then be put on a list for the doctor to call you back (usually the same morning/afternoon). Our receptionists will ask patients for basic details of the nature of the problem. This is asked so that calls can be prioritised appropriately based on clinical need. You can of course decline to give this information.
Some of the advantages to the new system are:-
The doctor may be able to deal with your problem while you are on the telephone (e.g. advice, prescriptions, referrals etc) saving you a journey.
If a face to face appointment is still needed, then the doctor will ensure that you are given the most appropriate appointment to suit your individual needs. This will mean that you are seen by the most suitable clinician within a suitable time span (on the same day in most cases).
It may be suggested by the doctor while on the phone, that you need further investigations/tests before coming into see the doctor. Again this saves an unnecessary journey to the surgery.
With this system, we are ensuring that you will be speaking to the person most qualified to assess your problem, rather than a receptionist.
Please click on the following link for more information:
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Sometimes you may wish to be accompanied by a family member or friend. At other times you may wish to have a formal chaperone present ie a female member of our clinical team, though at busy times the chaperone may be a member of our support team. Wherever possible please make this request at the time of booking your appointment, so that we can make the necessary arrangements. Whilst we will always do our best to provide a chaperone if requested, this may necessitate us re-scheduling your appointment for a time when a chaperone can be present. Your healthcare professional may also require a chaperone to be present, for certain consultations, in accordance with our chaperone policy.
Get the most out of your Dr First consultation:
If the GP wants to see you for a face to face appointment:
What can I do if the receptionist asks me questions that I find difficult to answer in the waiting room?
If you feel uncomfortable at any time, you can ask the receptionist to find somewhere more private to talk to them, or tell the receptionist that you would rather give your details to the doctor or nurse who sees you.
GP appointments are available until 8pm on weekdays and weekends. Ask Reception for information on how to access these appointments.
If the doctor has requested an X-Ray for you it is important that you attend one of the Open Access sessions as listed in the attached leaflet. Alternatively, you can ring the Radiology Appointments team to arrange an appointment on one of the numbers in the attached leaflet.
What to do when your GP practice is closed:
– If it’s a life-threatening emergency call 999
– If you need medical help but it’s not an emergency call 111
During normal practice opening hours, the practice remains your first point of contact for all routine requests although excellent advice from clinicians is available from NHS 111
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year
When to call 111
You should call 111 when:
When to call 999
Call 999 for life threatening emergencies such as: