Felton Surgery is a rural dispensing practice in the Northumberland village of Felton.
We aim to provide the highest quality service to the community we care about.
Latest news from Felton Surgery (January 2021)
The current Covid-19 pandemic has been a challenging time for us all and we wanted to reiterate that our utmost priority has been in making sure that our patients and staff are safe. It is essential that we continue to follow government guidelines.
Whilst we have continued to be open, we realise that there has been a real change in the way you now access your care and treatment. We have been working hard to maintain access to appointments and we wanted to thank all of our patients for their patience and understanding during this time, we really appreciate your continued support and positive comments, especially when having to attend Widdrington Surgery for face to face appointments.
You may be wondering what is happening about the surgery move. Please be assured that there is work happening behind the scenes to make progress with this. We are working closely with both the Parish Council and Northumberland Clinical Commissioning Group and we can tell you that positive steps are being made.
We will update you all as soon as we can.
We know that this year has been a particularly tough one for everyone as we all learn to live with Covid-19 (Coronavirus) and it is great news that there are now three approved vaccines, two of which are being used to vaccinate our most vulnerable patients.
We are working through the nationally set priority lists to invite our patients for their vaccine in order. We have now vaccinated our care home residents and the majority of our over 75yrs patients.
Thank you for allowing us to contact you to make your appointments, please be assured that as soon as we are made aware of the next delivery we are contacting you directly to book these appointments.
There is a lot of planning happening at the moment and we will contact you when it’s the right time to come forward, so please don’t seek a vaccine before then.
It is really important to continue to follow all the social distancing and hand hygiene guidance, which will still save lives.
Following extensive trials, the first safe and effective COVID-19 vaccine has been approved in the UK and is now available to priority groups.
Vaccinations are being delivered according to priority groups identified by the Joint Committee of Vaccination and Immunisation (JCVI). The vaccinations may not take place at your GP practice, but rather a local vaccination service (led by GPs, practice nurses and community pharmacists) who are responsible for delivering the vaccine to people in your community.
When it is the right time for you to receive your vaccination, you will receive an invitation to come forward. This may be via the phone, or through a letter either from your GP or the national booking system.
We know lots of people will be eager to get protected but we are asking people not to contact us to get an appointment as you will not be able to get one until you are contacted.
Flu Vaccination appointments
Appointments are now available to book, please contact the surgery by telephone to make your appointment or by e-Consult to request an appointment through the Administrative Help link
This is offered free of charge on the NHS to people who are at risk. This is to help protect them against catching flu and developing serious complications. Our clinics will operate from 30.09.2020
You should have the flu vaccine if you:
- are 65 years old or over
- are pregnant
- have certain medical conditions
- are living in a long-stay residential care home or other long-stay care facility
- receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
- The flu clinics will NOT be open, drop-in clinics, due to the current COVID climate they will be pre-bookable appointments only, please do not attend the practice requesting a flu vaccination if you don’t have an appointment booked.
- If you develop any symptoms of Coronavirus please do not attend your appointment, please contact us to rearrange, we need to continue to ensure the safety of our patients and staff.
- Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.
Lastly – Please remember to wear your face covering when attending your appointments
COVID 19 Information for Our Patients (October 2020)
How to contact your GP and get the help and care you need
As a result of Covid-19, the way patients are accessing our GP practice has had to change. Whilst we appreciate that this can be frustrating and unsettling at times, we need to make sure that all our staff and patients are kept safe. The information we are providing to help you contact us and continue to access health and care services, is to ensure you are kept as up to date as possible on any changes in the way you may do so.
What to do if you need to contact us
If your needs are non-urgent, we are asking all adult patients to please contact us via the e-consult service on our website in the first instance. You can contact your GP practice and get a reply within two working days. You can also request medication, sick notes and bloods results through this service.
For health care needs regarding children, urgent problems or for those patients who are unable access our online services, we ask that you telephone the practice and we will answer your call as soon as possible. We will ask for a brief summary of the problem which will help us direct you to the most appropriate member of the GP practice team.
Please note that your consultation may not need to be with a GP. It may be that the care/advice you need can be given by another member of the practice team.
Where possible and appropriate, consultations will be conducted either online or via telephone. If a face-to-face appointment is required and you need to visit the practice, please wear a face covering (unless exempt) when you arrive.
Your temperature will be taken on arrival and you will also need to sanitise your hands. Please be aware that you will need to be granted access by a member of the practice team.
We would appreciate your co-operation in ensuring you do observe social distancing while in the surgery. We have clear signage to guide you. You are asked to wear a face covering if you need to attend the surgery in person.
If you have any coronavirus symptoms including a high temperature, new, continuous cough or a loss or change to your sense of smell or taste please DO NOT come to the surgery. You must stay at home along with anyone you live with and anyone in your support bubble. Only leave home to get a test. Self-isolate until you get your result.
We are here for urgent medical needs
Please don’t delay in contacting us if you have an urgent medical need. We are here for you and your family.
You can also get urgent medical advice online from 111.nhs.uk or by calling 111. For life-threatening emergencies please call 999 or go straight to A&E.
When to self-isolate
If you have symptoms of COVID-19, however mild, you must self-isolate for at least 10 days from when your symptoms started. Please do not come to the surgery. You should arrange to have a test to see if you have COVID-19.
If you are not experiencing symptoms but have tested positive for COVID-19, you also must self-isolate for at least 10 days, starting from the day the test was taken.
If you develop symptoms during this isolation period, you must restart your 10-day isolation from the day you develop symptoms. If you live with others, all other household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken.
High risk groups
If you are in a high risk group, you can still go out provided you are well but you should:
- Maintain two metres distance from people outside your support bubble
- Avoid crowded spaces
- Wear a face covering in shops and other enclosed spaces
- Avoid touching your face
- Wash your hands carefully and more frequently than normal
- Use sanitiser outside your home (where available) especially as you enter a building and after you have had contact with surfaces.
Some useful links to information about shielding, face coverings, self-isolation, testing and staying safe outside your home
- Shielding and protecting those who are clinically extremely vulnerable
- How to wear face masks
- How to get a self-isolation note for work
- How to get a test or phone 119
- How to stay safe outside your home
- Stay at home guidance
- Latest statistics for Northumberland
- Find out how many confirmed cases are there in your area
Covid – Ventilation
New short film released by the government shows how Coronavirus lingers in enclosed spaces and how to keep your home ventilated: